Optimise claimant acquisition & communication

Whether you are looking to bookbuild a class action, or ensure that you retain and engage with clients in volume claims, FinLegal’s claims automation solution can help.

  1. Book building

    Our solution enables you build a bigger and better claimant book by providing a seamless, automated and mobile responsive website that educates and informs prospective clients about their case. It captures information from them which is then used to automate the claims process and qualify them….turning them from prospects into clients.

  2. Ongoing communication

    Explainer videos, automated SMS & email reminders results in a quicker and more effective communication pathway for the claimant and your legal team. Two way SMS, web chat and email management all on one platform ensures that clients are able to communicate with you using their preferred method and at a time that suits them; helping you to reduce time and money in winning new work.

 Features

Automated chasing by email and SMS

We work with you to create a set of rules-based reminders to help your team follow-up with clients in order to progress their claim. You can specify which clients should be chased, when and what for.

We simplify the process of reaching out to clients and ensures that they don’t feel hassled or overburdened by what they need to do….leading to a harmonious solicitor/client relationship!

Email, SMS and Web chat

Say goodbye to disparate communication methods across a range of different platforms. Whatever a clients preferred communication channel, FinLegal’s claims automation solution captures it all.

Your team can save time by using pre-prepared responses to send to claimants (via any channel). Claimants can also use it to send important documents about their case and ensures they are safely stored and easily accessible by your team.

Education through video and FAQs

Your client will naturally have questions about their case as it progresses through various stages. Clients often ask the same sort of question, and can therefore be directed to a FAQ page which helps to manage and reduce the number of messages and conversations.

Working with a law firm can be daunting for claimants, especially as it can involve understanding complex financial arrangement, such as a CFA. Providing videos about your claims to clients enables them to be more informed and can be delivered by our claims automation solution.