Motor Vehicle Finance Claims: Why Case Management Systems May Fall Short Due to Limited Automation and Self-Service

Case management systems have been mainstays for law firms handling claims. However, when dealing with the scale and complexity of motor vehicle finance claims, these systems often struggle to keep up. Today, automation and claimant self-service are essential to staying efficient, and without them, traditional systems can lead to slowdowns and lower success rates. 

One key limitation is the lack of automation for core tasks like onboarding, document review, and communication. For motor vehicle finance claims, where firms might handle thousands of claims at once, manually managing these tasks can be both time-consuming and error prone. Automation is crucial for getting claimants onboard quickly, ensuring accuracy, and keeping cases moving smoothly without unnecessary delays. 

Self-service is another area where traditional systems can fall short. Today’s claimants expect an easy, online experience—one where they can submit information, upload documents, and check the status of their claims on their own. Without these features, law firms end up in constant back-and-forth communication, leading to frustration for both sides. This can result in claimants abandoning the process altogether, which directly affects success rates and overall profitability. 

FinLegal’s platform tackles these issues head-on, offering a modern solution tailored to law firms managing motor vehicle finance claims. With built-in automation, the platform simplifies tasks like credit checks, document creation, communication, and onboarding, reducing the need for manual work. The self-service portal also provides claimants with a straightforward, user-friendly interface so they can complete their onboarding independently, with minimal help from the firm. 

By enhancing claimant engagement and reducing manual workloads, FinLegal helps law firms improve conversion rates and manage high claim volumes more effectively. In contrast, older systems may struggle to meet the demands of large-scale claims like those in motor vehicle finance. For firms looking to improve efficiency and boost profitability, adding a solution with strong automation and self-service options has become a necessity. 

For more information, please get in touch. 

Author: Sare Brownhill 

Sare has worked in civil litigation for 24 years, in her career she has been both a litigator and latterly Head of Litigation.  She is a qualified Legal Executive.   She now dedicates her time to helping firms thrive within the constraints of CFAs, DBAs and fixed fees by using best in class automation to maximise claimant engagement and automate repetitive, costly work.