US Mass Arbitration - How FinLegal Achieved 7x Our Competitors’ Conversion Rate
Mass arbitration has become a growing area of focus for many law firms, as more clients come forward with claims requiring swift and efficient handling. In this competitive space, FinLegal has set itself apart by achieving a conversion rate for signed retainers seven times higher than our competitor on a particular case. Our success stems from providing a superior firm-branded experience, making it easier for claimants to sign retainers, and offering an intuitive online process that streamlines the entire journey with a firm client’s can trust.
A Better Firm-Branded Experience
One of the key reasons behind FinLegal’s exceptional conversion rates is the personalized, firm-branded experience we offer claimants. In mass arbitration cases, claimants need to feel confident that they are working with a professional, trustworthy law firm. By providing a firm-branded portal, FinLegal ensures that each client’s experience is seamless and consistent with the law firm’s identity.
Through this branded experience, claimants are more likely to trust the process, feel confident in the legal representation they are receiving, and ultimately sign their retainers without hesitation. Our platform ensures that claimants receive personalized attention while benefiting from a streamlined and efficient process.
An Easier-to-Use Online Process
The easier the process, the more likely claimants are to follow through. FinLegal has invested heavily in creating an intuitive, user-friendly online process that guides claimants step-by-step from initial engagement to signing retainers and beyond. Our platform is designed to make the claimant’s journey as smooth as possible, ensuring they have all the information they need while avoiding unnecessary complexity.
From automated reminders and updates to simplified forms that adapt based on claimant responses, FinLegal’s platform ensures that claimants remain engaged and feel empowered to complete their claims process. This frictionless experience is a major driver behind our higher conversion rates, as claimants are less likely to abandon the process or become frustrated.
Easier to Sign Retainers
One of the primary hurdles in mass arbitration cases is securing signed retainers from claimants. Many firms struggle with this step, as the process can often be cumbersome, requiring claimants to print, sign, and return documents manually. FinLegal has solved this problem by offering an easier way to sign retainers, utilizing digital signatures that allow claimants to complete the process from any device, anywhere, at any time.
Our use of digital signatures eliminates the need for paper forms or in-person meetings, making it far simpler for claimants to move forward with their cases. By reducing friction at this crucial step, we have seen a significant increase in the number of signed retainers, contributing to our 7x conversion rate.
Reminders
FinLegal.io’s SMS and email reminder system is designed to improve claimant engagement and completion rates by delivering timely, automated prompts that encourage claimants to take action. These reminders are crafted to be clear and concise, guiding claimants through essential steps such as document submission, appointment confirmations, and digital signatures.
By employing high-delivery messaging channels and optimising content for mobile viewing, these reminders are reliably received and easy to act upon. The result is a higher rate of claimant response and task completion, significantly boosting conversion rates and reducing delays in the claims process. This streamlined communication approach ensures that claimants remain engaged and well-informed, leading to smoother case progression and better client satisfaction.
The Results: 7x Competitor Conversion Rates
By combining superior firm-branded experience, easier-to-sign retainers, and an intuitive online process, FinLegal has achieved conversion rates for signed retainers that are seven times higher than our competitors. Our clients are able to onboard more claimants, process claims more efficiently, and ultimately secure better outcomes for both their firms and their clients.
Mass arbitration is a complex and highly competitive field, but by focusing on improving the claimant experience, streamlining the signing process, and providing a user-friendly platform, FinLegal has proven that success lies in simplifying the journey for claimants. Our technology-driven approach enables firms to convert more potential claimants into active clients, leading to higher profitability and a stronger market position.
Conclusion: The Future of Mass Arbitration
As the mass arbitration space continues to grow, law firms must look for ways to differentiate themselves from the competition. FinLegal’s 7x conversion rate success shows that the key to winning in this field is providing claimants with a smooth, easy-to-use, and trustworthy experience. By offering firm-branded portals, simplifying the signing process with digital signatures, and utilizing an intuitive online process, we ensure that claimants feel confident and supported throughout their claims journey.
For law firms looking to improve their mass arbitration conversion rates, FinLegal provides the tools and technology to turn potential claimants into active clients more efficiently than ever before. As we continue to refine and enhance our platform, we look forward to helping more firms achieve similar success in the future.
Author: Kelsey Wallace Mengell
Kelsey is an experienced legal professional specializing in optimizing intake processes with a focus on client retention, conversion, and personalized communication. She is skilled in training, quality control, and onboarding new case types, with a strong interest in leveraging technology for efficiency. A dedicated military spouse, Kelsey volunteers with the J.D. Military Spouse Network, supporting military families with legal needs.
